Quotes About Customer Service

Do you own a business? If you do, then I am sure that you are already acquainted with the importance of a good customer service. If you are only thinking about starting a business, make sure you thoroughly read quotes and sayings about customer service - this may be your best business plan. If you are just an employee, then... you should continue reading as well, since customers pay for your paycheck. Lastly, if you are a frustrated customer... oh yes, read on - you need to be able to recognize with whom you should do business next time. I have found following quotes and sayings about customer service immensely beneficial, either for my professional or personal life. Make sure you read and apply these quotes.

Also, I'd like to acknowledge Kevin Stirtz and his collection of customer service quotes and sayings at his website AmazingServiceGuy.com. Some of the quotes below are from there. Thanks for sharing.

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"Consumers are statistics. Customers are people." Stanley Marcus

"Never underestimate the power of the irate customer." Joel Ross

"I don't think companies will ever be really done with being as focused on their customers as they could be." Adam Klaber

"Customer complaints are the schoolbooks from which we learn." Unknown author

"A sale is not something you pursue, it is something that happens to you while you are immersed in serving your customer." Unknown author

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." Sam Walton

"A man without a smiling face must not open a shop." Chinese proverb

"Being on par in terms of price and quality only gets you into the game. Service wins the game." Tony Alessandra

"Every company's greatest assets are its customers, because without customers there is no company." Michael LeBoeuf

"If we donít take care of our customers someone else will." Unknown author

"Would you do business with you?" Linda Silverman Goldzimer

"Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business." Zig Ziglar

"Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity." Leon Gorman

"If you don't care, your customer never will." Marlene Blaszczyk

"Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive." Brian Tracy

"The goal as a company is to have customer service that is not just the best but legendary." Sam Walton

"If I pick up the phone, I accept the responsibility to ensure the caller is satisfied, no matter what the issue is." Michael Ramundo

"People perform best and deliver the best customer service when they like what they do." Unknown author

"Service is the rent we pay for being. It is the very purpose of life, and not something you do in your spare time." Marian Wright Edelman

"The customer is why you go to work. If they go away, you do, too." David Haverford

"Although your customers wonít love you if you give bad service your competitors will." Kate Zabriskie

"Without great employees you can never have great customer service." Richard F. Gerson

"The magic formula that successful businesses have discovered is to treat customers like guests and employees like people." Tom Peters

"The secret to sucessful customer service starts with YES!" Jeffrey Gitomer

"Forget about the sales you hope to make and concentrate on the service you want to render." Harry Bullis

"Donít try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!" Gene Buckley

"If you don't geniunely like your customers, chances are they won't buy." Tom Watson

"Do what you do so well that they will want to see it again and bring their friends." Walt Disney

"Make a customer, not a sale." Katherine Barchetti

"The customerís perception is your reality." Kate Zabriskie

"There's a place in this world for any business that takes care of its customers after the sale." Harvey Mackay

"I won't complain. I just won't come back." Brown & Williamson Tobacco

"If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours." Ray Kroc

"You are serving a customer, not a life sentence. Learn how to enjoy your work." Laurie McIntosh

"We see our customers as invited guests to a party, and we are the hosts." Jeff Bezos

"Here is a simple but powerful rule: always give people more than what they expect to get." Nelson Boswell

"If you get everybody in the company involved in customer service, not only are they Ďfeeling the customerí but theyíre also getting a feeling for whatís not working." Penny Handscomb

"It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages." Henry Ford

"It starts with respect. If you respect the customer as a human being and truly honor their right to be treated fairly and honestly everything else is much easier." Doug Smith

"Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you." Chip Bell

"Maybe 'Customer Service' should be more than one department." SAP

"One customer well taken care of could be more valuable than $10,000 worth of advertising." Jim Rohn

"Treat your customer, as you want to be treated as a customer." Catherien Pulsifer

"We don't want to push our ideas on to customers, we simply want to make what they want." Laura Ashley

"When you serve the customer better, there's always a return on your investment." Kara Parlin

"You canít ask customers what they want and then try to give that to them. By the time you get it built, theyíll want something new." Steve Jobs

"Be everywhere, do everything, and never fail to astonish the customer." Macy's motto

"You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied." Jerry Fritz

"The customer perceives service in his or her own terms." Arch McGill

"Customers who are merely satisfied remain your customers only as long as everything goes their way." Chip Bell

"Revolve your world around the customer and more customers will revolve around you." Heather Williams

"Customers donít expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter

"Ask your customers to be part of the solution, and don't view them as part of the problem." Alan Weiss

"A customer is the most important visitor on our premises. He is not dependent on us Ė we are dependent on him." Unknown author

"Forget about the sales you hope to make and concentrate on the service you want to render." Harry Bullis

"For us, our most important stakeholder is not our stockholders, it is our customers. We're in business to serve the needs and desires of our core customer base." John Mackey

"If Franz Kafka were alive today he'd be writing about customer service." Jonathan Alter

"Always give your customer something." Kevin Stirtz

"When you start viewing your customers as interruptions, you're going to have problems." Kate Zabriskie

"Memorable customer service can only take place in a human-to-human situation." Jeffrey Gitomer

"The secret to success is to treat all customers as if your world revolves around them." Unknown author

"To my customer: 'I may not have the answer, but Iíll find it. I may not have the time, but Iíll make it.'" Unknown author


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